Managed Services

With managed services from Dark Lake Software, you can rest easy knowing that your solution is in our very capable hands.

We offer three tiers of services, each customizable to meet your needs. Our base offering, Lake Level, offers simple piece of mind knowing that we are only a phone call away, able to promptly and, sometimes even, proactively react to your needs. Our mid-tier service level, Gulf Level, offers you more consulting time, faster response time, and adds access to our client portal. Our premier service, Ocean Level, is an all-encompassing managed service, it allows our staff to become an extension of your own, increasing availability, support, and services to enhance and grow your solution.

Any of our managed service offerings can be combined with either both our cloud or on-premise hosting options. The combination of hosting and services from Dark Lake Software ensures our clients' solution availability to their customers.

Once enrolled with our services, we maintain all source code and an environment that allows us to immediately begin work on any issues that can arise with your solution. We also use proactive monitoring to allow our staff to monitor your online environment's health. 

Pricing as low as: $2137 / mo.*  Terms Available 
 Initial Setup: $1500.00  Monthly   $2500 / mo.
   Semi-Annually  $14,250 / 6mo. 
Technical Features  Annually
 $25,650 / yr
  Hosting Support: No
 
  Patching: Yes (vendor only) SEO Services:  
  Upgrades: Yes (vendor only)  Monthly Reporting:  Yes
     Weekly Reporting:  No
Consulting  SEO Consulting 0 hours
 Hours Available 15 / month**    
 Passive Monitoring Yes (business hours) Service Level Agreement  
 Active Monitoring No  Response Time: 8 hours
     Availability: Business Hours
     Vendor Escalation: Business Hours







 
* Pricing dependant upon term commitment
** Unused hours do not accrue, consulting hours are inclusive of all work.
Pricing as low as: $7,267 / mo.*  Terms Available 
 Initial Setup: $2,000.00  Monthly   $8,500 / mo.
   Semi-Annually  $48,450 / 6mo. 
Technical Features  Annually
 $87,210 / yr
  Hosting Support: Yes (DLS)
 
  Patching: Yes  SEO Services:  
  Upgrades: Yes   Monthly Reporting:  Yes
     Weekly Reporting:  Yes
Consulting  SEO Consulting 5 hours
 Hours Available 60 / month**    
 Passive Monitoring Yes Service Level Agreement  
 Active Monitoring Yes (Business Hours)  Response Time: 6 hours
     Availability: 24/7/365
     Vendor Escalation: Business Hours







 
* Pricing dependant upon term commitment
** Unused hours do not accrue, consulting hours are inclusive of all work.
Pricing as low as: $17,100 / mo.*  Terms Available 
 Initial Setup: $4,000.00  Monthly   $20,000 / mo.
   Semi-Annually  $114,000 / 6mo. 
Technical Features  Annually
 $205,200 / yr
  Hosting Support: Yes
 
  Patching: Yes  SEO Services:  
  Upgrades: Yes   Monthly Reporting:  Yes
     Weekly Reporting:  Yes
Consulting  SEO Consulting 10 hours
 Hours Available 160 / month**    
 Passive Monitoring Yes Service Level Agreement  
 Active Monitoring Yes   Response Time: 4 hours
     Availability: 24/7/365
     Vendor Escalation: 24/7/365







 
* Pricing dependant upon term commitment
** Unused hours do not accrue, consulting hours are inclusive of all work.
Microsoft Silver Partner
 
Windows Embedded Partner
 
Small Business Specialist